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Management and Non-Clinical Roles

Admin, management and non-clinical roles are essential elements of the healthcare workforce; clinical teams would not be able to care for, and treat, patients to such a high level without skilled managers and other staff members ‘behind the scenes’ running services such as GP practices, clinics, and A&E effectively.

There is quite a wide variety of opportunities for managers and more junior roles within the healthcare sector, in disciplines including finance, human resources, corporate affairs, communications, project management and much more. If you’re interested in management in healthcare, there are a few ways to get started and work towards your goal; for instance, future managers could start out in more junior roles, graduate management training schemes, take on an apprenticeship, or gain experience and skills in another sector to help your application.

Find more information about roles that might interest you, as well as entry requirements for getting started, below:

Communications

Working within Communications, as well as ensuring all people have access to information about your organisation, you would have some responsibility over your organisation’s reputation through the way it communicates (internally and externally) with patients, staff, the media and the general public. Different organisations will have different structures within their communications department (if they do have one of their own) but the team will often be managed by a Communications Lead or Director. Responsibilities may differ depending on your specific role and level of seniority but may include some elements of media handling and public relations, developing links with stakeholders, commissioning advertising campaigns, events and more.

Typical entry requirements:

  • Requirements vary based on specific role and employer, as no set requirements for this role
  • Employers may expect relevant qualifications (such as a degree in marketing, PR communications, journalism or similar) – or prior experience in a related role
  • Apprenticeships may also be available in this area

Finance

The Finance team of any organisation is primarily responsible for ensuring that funds are spent wisely, and in a controlled fashion, at all levels of the business. In health and care, doing this properly is to, in turn, ensure that frontline staff have everything they need to deliver high levels of care to patients. Staff within this kind of role will usually be overseen by a Head of Finance and may be responsible for allocating resources and managing budgets; tasks might include pensions and payroll, accounts, reports, audits and similar duties.

Typical entry requirements:

  • Requirements vary based on specific role and employer, as no set requirements for this role
  • Employers would usually expect relevant qualifications (such as a degree in finance or a related subject, A-Levels or equivalent and/or strong GCSE grades)
  • Prior experience in a related role is usually beneficial
  • Apprenticeships may also be available in this area

Human Resources (HR)

The Human Resources (HR) department in any organisation is concerned with a wide range of staff-related issues, including recruitment, appraisals, development and training, as well as the implementation of relevant employment legislation. In HR you will need to develop relationships at all levels (in health and care this would cover all clinical and non-clinical staff) and maintain up-to-date knowledge of relevant guidelines; you might also be expected to deliver on specific HR objectives (e.g. in relation to recruitment or retention of staff).

Typical entry requirements:

  • Requirements vary based on specific role and employer, as no set requirements for this role
  • Employers may expect relevant qualifications (such as a degree in a relevant subject, A-Levels or equivalent and/or strong GCSE grades)
  • Prior experience in a related role is usually beneficial
  • Apprenticeships may also be available in this area

Project or Programme Manager

Project/Programme Managers within health and care may work across a wide range of projects and tasks to ensure that patient care is delivered to the highest levels possible. A varied role, exact tasks will depend on your specific appointment or department you’re working in, but this could be the roll-out of new services or policies, undertaking risk assessments, working with budgets, reporting, working with the media and more.

Typical entry requirements:

  • Requirements vary based on specific role and employer, as no set requirements for this role
  • Employers may expect relevant qualifications (such as a degree in a relevant subject, A-Levels or equivalent and/or strong GCSE grades)
  • Prior experience in a related role, such as management or project management, is usually beneficial
  • Apprenticeships may also be available in this area